Learning Library - 60 Seconds with Achievers Group

Volume 5, Issue 5: Customer Service or Helping People Purchase - Part 2

With customer service, we need to think outside the square - lead change - be the change. Good customer service is going beyond what would normally be accepted. A sign out the front of a door saying We provide great customer service is not going to cut it today, in fact it could backfire on you because people’s expectation is that they will be serviced when they go in to look or buy.

Category : Learning Library - 60 Seconds with Achievers Group - Peter Irvine

Volume 5, Issue 4: Customer Service or Helping People Purchase - Part 1

Customer service is all about helping people to buy or use the services we offer. We are solving people’s problems! We can spend so much money on marketing to attract customers, yet ignore those right on our doorstep! Our current enquirers – those who call, visit the website or store as well as those who use our products or services regularly are our “hot” customers. Don’t spend money on attracting more until you can look after these people well – give them a reason to come back again and again or recommend you to their friends.

Category : Learning Library - 60 Seconds with Achievers Group - Peter Irvine

Volume 5, Issue 3: Be A People Builder

There are times when I have said to franchisees Life would be terrific without customers and staff! - But unfortunately we need both. NO ONE REACHES THEIR HIGHEST POTENTIAL BY THEMSELVES. We need to be people builders to build people up, not put them down - with good relationships our lives and businesses are happier with greater impact and better productivity.

Category : Learning Library - 60 Seconds with Achievers Group - Peter Irvine

Volume 5, Issue 2: Innovation

2010 (in fact anytime) is an important time to innovate in your business. When I ask people to describe where they want to be within 3 years, it is easy to say, 10%, 20%, or 30% growth. But this only brings out the normal strategy to try and grow to this level. If someone says that they want to grow from six million to 50 million, I enthusiastically clap, as this is going to require radical thinking and innovation to achieve these types of results. This is where the good ideas and the creative juices start to work.

Category : Learning Library - 60 Seconds with Achievers Group - Peter Irvine

Volume 5, Issue 1: Have a Plan That Works!

If you fail to plan, you plan to fail. There is no focus! I often say - if you chase two rabbits, they will both escape. When I assist businesses (and not-for-profit organizations) these days, I take them through a 4 to 5 hour planning process that asks these questions. From their answers we develop an actionable plan.

Category : Learning Library - 60 Seconds with Achievers Group - Peter Irvine

Volume 4, Issue 11: Be Wise - Prioritise

The following are extracts from ‘The Word for Today’ which impacted me and I believe will really make you think how to prioritise in life and in business. One of lifes greatest challenges is thinking and doing the things that ultimately matter and bring success. A life in which anything goes, is a life in which nothing goes. Wisdom means having the discipline to prioritise and the ability to work toward a stated goal.

Category : Learning Library - 60 Seconds with Achievers Group - Peter Irvine

Volume 4, Issue 10: You’re a WIP (Work In Progress)

Life is a journey, not a destination. In business and in life there are times we are tempted to think we’ve arrived. The day you start a job, open a business, get promoted, win a new account or buy/sell something significant is the day you have just STARTED the journey!

Category : Learning Library - 60 Seconds with Achievers Group - Peter Irvine

Volume 4, Issue 9: Stop And Change When Necessary

One of my favourite sayings is: If the horse is dead, dismount. There are people in business and life everywhere who find it hard to recognise when the horse is dead! The current economic market either stalls companies or they make changes. This is a great time to market differently or stand out in a different way.

Category : Learning Library - 60 Seconds with Achievers Group - Peter Irvine

Volume 4, Issue 8: Making A Difference

Theres no reason to be the richest man in the cemetery. You cant do any business from there. Colonel Harlan Sanders (KFC Founder)

STOP & TAKE STOCK
It is important to look at business from more than just a day-to-day perspective. We work hard to keep things going forward, to realise the dream of success but sometimes miss the point along the way.

Category : Learning Library - 60 Seconds with Achievers Group - Peter Irvine

Volume 4, Issue 7: Buying A Franchise Business

You want to start a business? But now seems a poor time - or is it? With so much uncertainty in the marketplace right now, many are looking to proven business models rather than starting something from scratch. Franchised businesses with proven track records and good systems are still seeing new recruits despite the economic situation.

Category : Learning Library - 60 Seconds with Achievers Group - Peter Irvine

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