Learning Library - 60 Seconds with Achievers Group
2011 May | Volume 6, Issue 4: Tips On Customer Surveys and Getting Better Customer Input |  | |
Surveys are an excellent way to find out how your customers feel about a new product, service, location, store policy or virtually anything thats important to your business. A survey will tell you what your customers expect of you and your company, and clarify how well you are performing in their eyes. If executed properly, you can achieve impressive results without spending a lot of money. Category : Learning Library - 60 Seconds with Achievers Group - Tony Gattari | |||
2011 Apr | Volume 6, Issue 3: Providing Superior Customer Service | | |
You can use customer service as a powerful way to set yourself apart from your competition. Its one of the strengths a small business has and, by emphasizing customer service, you can compete with larger companies who may offer more variety, lower prices, and other perks you cant afford. But many small businesses fall short in the customer service category. Why? Ignorance is one reason. There simply are not a lot of examples of good customer service on which to model your company. Category : Learning Library - 60 Seconds with Achievers Group - Tony Gattari | |||
2011 Mar | Volume 6, Issue 2: The Ladder Of Loyalty: Turning Prospects Into Evangelists | | |
The Ladder of Loyalty has seven rungs, and it can be a stairway to paradise for the smart business owner. If you can turn suspects - anyone whos in your target market, whether they know it or not - into evangelists, wholl promote your product or service at every opportunity, you can save a lot of money on marketing while watching the sales roll in. But it wont happen by itself, youll need a well-thought-out strategy, good people and sound systems which will move your customers through the various stages seamlessly. Category : Learning Library - 60 Seconds with Achievers Group - Tony Gattari | |||
2011 Feb | Volume 6, Issue 1: Introducing New Processes To Your Business | | |
Any transformation you undertake will eventually have you introduce some form of new process or checklist. At the heart of systemisation is standardised processes and procedures that ensure consistency, quality and productivity. New processes can (and should) be received with a great deal of excitement. However, it is also common for transforming businesses to have their new processes received with much reluctance and/or actively ignored in favour of the old! Category : Learning Library - 60 Seconds with Achievers Group - Tony Gattari | |||
2010 Dec | Volume 5, Issue 11: Stop Procrastinating and Enjoy Success! | | |
Too often we are pumping our brains with unhelpful procrastination and punishment scripts that paralyse us into inaction. Its easy to get into a habit of programming ourselves with reluctance, paralysis and self-defeating thoughts. Why do we believe it will be easier not to do the tasks or work and instead put them off? Maybe we are afraid of failure. If we do the task we will not be successful, or it wont be perfect.
Category : Learning Library - 60 Seconds with Achievers Group - Tony Gattari | |||
2010 Nov | Volume 5, Issue 10: The Manager | | |
Many people mistake management for leadership. Let’s be clear management involves creating effective control that focuses on accomplishing tasks involved in a business. While leadership involves giving guidance and motivation to employees, while having the ability to create a relationship and environment in which the employee is willingly able to apply their unique abilities to meet common goals and objectives of the business.
Category : Learning Library - 60 Seconds with Achievers Group - Tony Gattari | |||
2010 Oct | Volume 5, Issue 9: Ten Top Tips To Be A Leader Of Your Business | | |
In my experience of working with over 110 businesses around the world over many years, I have been amazed at how often we are called in because the business owner has problems with staff or customers or suppliers or the market. Invariably our first meeting with an owner is dominated by the owner telling us all the problems he is facing and how everyone is against him. This victim mentality typically expresses itself through blame, denial and excuses. After hearing what the owner has to say, we will usually confront him with a simple, bold statement: ’Your problems have little to do with anyone else; they are ultimately a reflection of your own behaviour.‘ Category : Learning Library - 60 Seconds with Achievers Group - Tony Gattari | |||
2010 Sep | Volume 5, Issue 8: Don’t Mistake Movement for Achievement | | |
Two decades have passed since we were told that advances in technology would mean we’d all be working less. It hasn’t happened. We may be all working more, but are we using our time effectively? Stephen Covey book First Things First contains a diagram which sets out four Quadrants of Activity for businesses. The first describes activities that are both important and urgent, like closing a sale, taking an order or dealing with customer complaints. Category : Learning Library - 60 Seconds with Achievers Group - Tony Gattari | |||
2010 Aug | Volume 5, Issue 7: How do I become an employer of choice? | | |
Employees now expect a lot more from employers - its no longer just a job. But can they be fussy in hard times? An employer of choice is an organisation that cares for individual employees and is concerned about their careers and wellbeing. Increasingly, businesses are creating a brand that attracts the best staff through strong recruitment strategies. They work out how to retain and develop their people and they provide flexible work options that consider an employees life outside of the office. Category : Learning Library - 60 Seconds with Achievers Group - Tony Gattari | |||
2010 Jul | Volume 5, Issue 6: 10 Tips To Break The Cash Flow Drought | | |
When economic hard-times hit, one measure more than any other separates the business survivors from those that fall by the way – cash-flow. In boom times, many business owners naturally turn their focus to measurements like sales and profit, but when things slow down it is cash-flow that is the key test of business health. The good news is that there is plenty business owners can do to turn a cash-flow trickle into a flood. Category : Learning Library - 60 Seconds with Achievers Group - Tony Gattari | |||
