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In my experience of working with over 110 businesses around the world over many years, I have been amazed at how often we are called in because the business owner has problems with staff or customers or suppliers or the market. Invariably our first meeting with an owner is dominated by the owner telling us all the problems he is facing and how everyone is against him. This ‘victim mentality’ typically expresses itself through blame, denial and excuses. After hearing what the owner has to say, we will usually confront him with a simple, bold statement: “Your problems have little to do with anyone else; they are ultimately a reflection of your own behaviour.”
The essence of this statement is an important insight – a business is a reflection of its owner. As the owner gets better, so does the business.
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