Customer Service

The 4 Types of Customers

Short video on the 4 types of customers
A = Awesome
B = Basic
C = Can't deal with
D = Dead

 

The Ladder of Loyalty

A short video highlighting the ladder of loyalty from creating suspects to moving them up the ladder to becoming an evangelist.

 

3 Principles of Customer Loyalty

A short video highlighting 3 core principles of customer loyalty.

 

How to Handle Difficult Customers

A short video of how to handle difficult customers using the LOOK approach and the need for precise communication.

 

It's Not The Apology That Matters - It's The Recovery That Counts!

A video on the do's and dont's of customer service focusing on the fact that it's about the recovery that counts.

 

The 8 Best Signals to Create Unity

A short video on the 8 best signals to create unity in your team.

 

The Philosophy of Customer Service

A short video where we unpack the FISH philosophy of customer service.
1) Have fun
2) Make their day
3) Be there
4) Choose your attitude

 

Customer Service Strategies

Video of 3 key aspects of customer service
1) Create and keep a customer
2) Must go beyond satisfying customers
3) Why do customers leave

 

3 Steps in Winning Customer Service

A short video on 3 steps in winning customer service
1) Consistency
2) Make it easy for the customer to buy
3) Introduce the wow factor

 

The Power of Customer Feedback to Drive Your Business

A classic story of how an organisation listened to its customers and got an amazing breakthrough in sales and profits.

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We Don't Complain We Just Don't Come Back

A short video on how we dont complain we just dont come back.